Help Center

Find answers to common questions, troubleshooting guides, and resources to help you get the most out of Open Net Systems

How to set up hotspot billing
PPPoE configuration guide
Troubleshooting voucher issues
M-Pesa integration setup

How Can We Help?

Browse our help categories to find the information you need

Getting Started

New to Open Net Systems? Learn how to set up your account and configure your network.

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Configuration

Step-by-step instructions for configuring hotspot, PPPoE, and billing settings.

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Voucher System

Learn how to create, manage, and troubleshoot voucher-based internet access.

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Billing & Payments

Manage payments, invoices, and integrate with M-Pesa and other payment systems.

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Reporting & Analytics

Understand your network performance and business metrics with our reporting tools.

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Security

Best practices for securing your network and protecting customer data.

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Popular Help Articles

Frequently accessed guides and troubleshooting articles

Setup 5 min read

Initial System Setup Guide

Step-by-step instructions to get your Open Net Systems platform up and running.

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Billing 7 min read

M-Pesa Integration Setup

How to configure M-Pesa payments for your hotspot or PPPoE billing system.

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Troubleshooting 10 min read

Voucher System Issues

Common problems with voucher generation and redemption, and how to fix them.

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Configuration 8 min read

Bandwidth Management

How to set up and manage bandwidth limits for different user groups.

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Reporting 6 min read

Custom Report Generation

Create custom reports to analyze your network performance and business metrics.

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Security 9 min read

Securing Your Network

Best practices for implementing security measures to protect your network and users.

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Frequently Asked Questions

Quick answers to common questions about Open Net Systems

How long does it take to set up the system?
Most customers can get up and running within 24-48 hours. Our setup process is streamlined and we provide dedicated support to help you configure everything properly. The exact time depends on your network complexity and specific requirements.
What payment methods do you support besides M-Pesa?
We support multiple payment methods including bank transfers, credit cards, and mobile money options from various providers across East Africa. We can also integrate with custom payment gateways based on your requirements.
Can I use Open Net Systems for both hotspot and PPPoE billing?
Yes, our platform is designed to handle both hotspot and PPPoE billing simultaneously. You can manage different user groups with separate billing rules and access controls from a single dashboard.
How do I create and manage vouchers?
Our voucher management system allows you to create single-use or multi-use vouchers with custom validity periods, data limits, and speed restrictions. You can generate vouchers in bulk, print them directly, or distribute them digitally.
Is there a mobile app for managing the system?
Yes, we offer a mobile app for both iOS and Android that allows you to monitor your network, create vouchers, view reports, and receive alerts from your smartphone. The app provides most of the functionality available in the web dashboard.
How do I handle technical support for my customers?
Open Net Systems includes a customer support portal where your users can submit tickets, access knowledge base articles, and check service status. You can also set up automated responses and escalate issues to your technical team as needed.

Need More Help?

Get in touch with our support team through these channels

Email Support

Send us an email and our support team will get back to you within 24 hours.

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Live Chat

Chat with our support agents in real-time during business hours (9AM-5PM EAT).

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Phone Support

Call us directly for urgent issues. Available for enterprise customers 24/7.

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