Privacy Policy

Introduction

At Open Net Systems ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotspot and PPPoE billing solutions, including our website, services, and applications (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, company details, and billing information when you create an account.
• Payment Information: Credit card details, M-Pesa transaction details, and other payment information necessary to process transactions.
• Usage Data: Information about how you use our Services, including login times, session duration, and feature usage.
• Technical Information: IP address, browser type, device information, and operating system details.
• Communications: Records of correspondence when you contact our support team or communicate with us.

Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as aggregated usage statistics and demographic information.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and sending related information
• Managing user accounts and authentication
• Responding to comments, questions, and requests
• Sending technical notices, updates, and security alerts
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing technical issues or fraudulent activities
• Complying with legal obligations and enforcing our terms

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:

• Payment processors (including M-Pesa service providers)
• Cloud hosting providers
• Customer support services
• Analytics providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, we may transfer your information to the new owners.

With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and testing
• Access controls and authentication mechanisms
• Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Update

You can review and update your account information by logging into your account settings.

Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format.

Deletion

You can request deletion of your personal information, subject to certain exceptions where we are required to retain data.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal information outside of your country, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe in accordance with applicable law.